Hatibaruah Inc

Maintenance, support and customization of OpenSource applications

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OpenSource Applications offer tremendous benefits to small businesses. The benefits are driven not just from the access to the source code but the low-cost or no-cost licensing models that these applications that offer.

OpenSource Applications needs professional help and expertise

Although the open source software is free, the adoption of open source software is painfully slow and as a business owner you will find it quite intimidating to even get to choose any particular software. Below we have compiled a few reasons why off-the-shelf open source software may not work for your business:

Lack of compatible applications
Open source applications are often written by individual developers who have business knowledge in specialized domain only Operating System, Database, Content Management, eCommerce or Customer Relationship Management. These applications are written independently and hence they do not integrate well with each other. For example, your company may be requiring a Shopping cart, a CRM and a Visitor Forum but there is no single product that will meet your needs and integrating three different applications to work together will need deep understanding of source code of all three applications. If your organization is already using an open source product then finding compatible applications will be a tough job!

Lack of training and support
Open Source applications are written by technical people and there are no training manuals for a large number of applications. Moreover, getting help from the developers can sometimes be difficult as the support is primarily aimed at developers and non end business users.

Less user friendly
The open source applications tend to be less user friendly. The GUI of most applications is not good when compared to commercial products. Again the reason for this is very simple, these applications are not intended for non-technical people.

No warranty
No open source applications come with any warranty as regard to the correctness of its functionalities. Hence, you cannot rely on any one for validating or fixing anything that seems to be working incorrectly.

What can we do for you?

For a majority of open source application we can provide the following services:

1. Installation, configuration and up-gradation
Our experts can install the most complicated of the scripts for you so that you do not have to spend time in figuring our server compatibility issues.

2. GUI enhancement
Our team of designers can design a new skin for the applications to make it more attractive and usable for your users.

3. Customization
We can customize the applications to meet the specific needs of your business so that you don’t have to change the way to do business to fit the way the software works.

4. Inter-working
Got two different open source products which you want to use together? Our experts can help you deliver the seamless interaction.

5. Co-optation
For large projects, we can help your organization use open source products in order lower the cost and development time.

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MySQL Support Services

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MySQL Server, Database, Clustering and Load Balancing

We bring you over ten years of experience providing high quality MySQL database server administration and consulting support services. We are experts in MySQL server design, MySQL Cluster implementation, tuning and deployment, MySQL server load balancing and High-reliability, Fault tolerant system design on all Platforms, including Sun/Solaris, FreeBSD, Linux and others

We are thoroughly experienced in Design, configuration, deployment and troubleshooting true MySQL Cluster/High Availability environments. We bring you many hundereds of hours real-time experience with LAMP – Linux, Apache, MySQl & PHP intergration.

We possess extensive experience in troubleshooting and solving all manner of difficult and challenging MySQL Databse and network server related problems.

MySQL Server Architecture/Design

We can review and analyse your current database needs and recommend and design a MySQL implementation that not only meets your current needs but also allows for future scalability in any manner of deployment.

MySQL Cluster and Replication
Cluster Server design, implement & deploy
Critical, High availability server design
Load Balancing and replication solutions
Fail-Over Cluster, Load balanced implemantations
Distributed Cluster & Replicated systems
MySQL Cluster Diagnostics & Debugging

Server Administration & Management

We can provide full service support contracting, and server management solutions such as:

Disaster Recovery/Incident response
Full or Partime Support Contracts
24/7 Availability
Full service secure remote administration
Managed Backup Solutions
Apache, PHP Integration, design, Setup

MySQL Optimization & Tuning

We can provide full support in fine tuning your Hosting server, including kernel optimization, hardware recommendations and MySQL configuration tuning.

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Customer Relationship Management

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Customer Management Systems improve interaction, efficiency and effectiveness when acquiring, supporting, selling and managing customers. CRM benefits companies to benefit from marketing campaigns, faster sales cycle and improved customer service.

For over a decade companies have used CRM to meet challenges like competitive business, innovation and advanced resource utilizations. A 360 degree view of customer interaction history ensures consistent customer communication and raises customer satisfaction. It also allows businesses to detect early warning signs of competitive advances.

Aspects of CRM
There are basically three aspects of CRM which can each be implemented in isolation from each other:
Operational CRM- automation or support of customer processes that include a company’s sales or service representative
Collaborative CRM- direct communication with customers that does not include a company’s sales or service representative (“self service”)
Analytical CRM- analysis of customer data for a broad range of purposes

Operational CRM
Operational CRM provides support to “front office” business processes, including sales, marketing and service. Each interaction with a customer is generally added to a customer’s contact history, and staff can retrieve information on customers from the database as and when required.

One of the main benefits of this contact history is that customers can interact with different people or different contact “channels” in a company over time period without having to repeat the history of their interaction each time.

Consequently, many call centers and BPOs use some kind of CRM software to support their call centre agents.

Collaborative CRM
Collaborative CRM encompasses the direct interaction with customers. This can include a variety of channels, such as internet, email, automated phone (Automated Voice Response AVR). It can generally be equated with “self service”.

The objectives of Collaborative CRM can be broad, including cost reduction and service improvements.

Analytical CRM
Analytical CRM analyses customer data for a variety of purposes including
Design and execution of targeted marketing campaigns to optimise marketing effectiveness
Design and execution of specific customer campaigns, including customer acquisition, cross-selling, up-selling, retention
Analysis of customer behaviour to aid product and service decision making (e.g. pricing, new product development etc.)
Management decisions, e.g. financial forecasting and customer profitability analysis
Prediction of the probability of customer defection (churn).

Analytical CRM generally makes heavy use of predictive analytics.

We help customers assess their CRM needs based on company, size, competitive environment and strategic goals. These CRM Solutions are provided using vtiger CRM and SugarCRM

vtiger CRM :
vtiger CRM is an Open Source Customer Relationship Management Software built on LAMP Stack. It provides enterprise quality enhancement utilities such as vtiger outlook, thunderbird and Office Plugins.

SugarCRM :
SugarCRM is the world’s leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes. Sugar easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. SugarCRM’s open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships.

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osCommerce Services

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Summary of osCommerce Services

• Technical error and issue resolution
• Custom contribution, feature, and solution development
• Contribution installation
• Contribution integration and debugging
• Application setup and installation
• Speed / performance optimization
• Search engine optimization

 RATES, QUOTES, AND FEES

Our minimum rate is $40 USD per job. However, if the issue is smaller and just needs fast attention this minimum can be used to also do other work on the site while we are modifying files. The following areas are often assessed on each service request as standard:

• Design asthetics and easy of navigation for a customer.
• Security of the application installed
• Performance (cache features, query count, server load)
• Search engine optimization (URLs, meta content, page content)
• Basic setup configuration (cookie settings, paths)

Custom coding is billed at the hourly rate of $25.

IS ALL WORK GUARANTEED?

We guarantee that our work will perform per or better than specification provided by the store owner. In the world of programming and support there is no middle ground. The work performed will either meet / exceed your specification or you receive a 100% refund of payment.

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Wordpress SEO

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In order to simplify the process of optimising your Wordpress blog, We have compiled all the information here. The steps below should be very easy to follow and does not require any difficult change of codes but before you begin.

5 important parts to optimising your Wordpress blog

1. Permalinks – changing your Wordpress permalinks to be search-engine friendly
2. Page Title – improve the readability of your blog posts
3. Google Sitemaps – creating a sitemap for your blog
4. Tagging & Meta Keywords – implementing tags on your blog and how to use them as meta keywords.
5. Site Submissions – submit your site to blog directories, aggregators, etc.

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Drupal SEO

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Drupal is really great, as far CMS and SEO is concerned. It has SEO friendly out of the box. Installing additional modules and themes is a no-brainer, community is great and many modules exist. Even Mozilla uses Drupal!

It is promoted as community building software, and comes defaultly installed as such, or as a weblog-like install, something to that extent. It takes a bit of simple tweaking to make it good for one-man-run standard content website. Yet the community features are still there hidden, just in case we might want to need them in the future.

Tweaking Drupal for SEO purposes

- enable clean URL’s
- enable path module
- install and enable nodewords module for meta information
- fix .htaccess with some shared hosts

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Joomla SEO

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By default the Joomla SEF functionality is not enabled which basically mean’s the url’s displayed via your web site will look like this http://www.yourdomain.com/index.php?option=com_weblinks&Itemid=23.

There are a number of disadvantages in SEO terms for not enabling search engine friendly URL’s which include.

1) The url does not accurately reflect the Meta title, description or the content included in your news item, menu item or component.
2) One of the many factors in getting ranked by the search engines is to ensure your keywords are included in the url’s and they clearly reflect your meta description and content.

How do I enable SEF

Complete the following steps to enable search engine friendly URL’s for Joomla.

1) Confirm that your web hosting company support’s Apache and mod_rewrite.
( most web hosting providers do support this functionality )
2) Access your web host using an FTP client like smartftp.
3) Navigate to the root directory or Joomla installation directory.
4) Select the htaccess.txt file and rename it to .htaccess
5) Now Access the Joomla administrator console
6) Select the Global Configuration item.
7) Select the SEO tab
8 ) Enable Search Engine Friendly URLs
9) A popup box will now appear to confirm you have renamed the htaccess.txt to .htaccess
10) When you view your web the URL’s will now look like http://www.yourdomain.com/content/view/1/2/ or http://www.yourdomain.com/Section_Name/Categoryname/Item_Name/

SEF Advance

SEF Advance is developed by one of the core Joomla development team called Emir Sakic and is a commercial search engine friendly URL component which basically compliments the existing Joomla SEF to bring additional functionality and control over your URL’s. It also enhances your chances of achieving a higher ranking position across Google, Yahoo, MSN.

We also need to consider content, meta tag’s ( h1/h2 tags, bold and italic) description, keywords, linking strategy, web design ,keyword density, domain name all of which play an important role in search engine optimisation of a Joomla based web application

What are the benefits of using SEF Advance.

1) SEF advance provides you with more control and functionality to manage your URL’s.
2) It produces meaningful keywords within the URL’s for your components, menu items and content items.
3) Includes functionality to manage your URL’s based on Long URLs, Lower case ,Unique item’s and URL Alias
4) Including your keyword’s and providing the search engine’s with URL descriptions which clearly reflects your content and meta descriptions, can improve your chances of achieving a high ranking position across the search engines.

Before we install SEF Advance the url’s will look like http://www.yourdomain.com/Section_Name/Categoryname/Item_Name/
After you install and configure the component you can generate url’s to look like
http://www.yourdomain.com/The_News/Search_Engine_SEO_Articles/Keyword_Density.html

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Affordable osCommerce SEO Services

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OsCommerce SEO Plugins offered are:

• SEO friendly URLs
• Dynamic page titles and meta tags
• Google Sitemap in XML
• osCsid removal

Base Package

• Ultimate SEO URL’s
• Dynamic Header Tags
• All Products with A-Z links in the footer
• Google sitemaps
• RSS Feeds

Cost: $150.00 USD

Premium Package

• SEO friendly URL formatting for Search Engine
• Dynamic, unique and SEO friendly titles and meta tags for every page.
• Pagerank draining
• Google Sitemap in XML
• osCsid removal from the URLs
• Product page optimization
• Diagnosis and solution of other SEO related problems we find on your OsCommerce Page.
• Product image name optimization

Cost: $300.00 USD

Please use the contact us form to get in touch with us for ordering oscommerce services

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osCommerce Search Engine Optimization

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osCommerce Search Engine Optimization

Is your site listed in search engines? Does it have a good internet presence ?

With global online sales increasing every year, the internet has become a prime source of revenue for thousands of businesses. Competition is so very strong, and owners of Ecommerce web stores work hard to promote their products and services on the web.
Over 60% of internet users discover new businesses and websites through Search Engines. This means on any given day, millions of search requests are being performed online.
But what about your web site?
Does your online turnover increase because more and more visitors search for the products you sell through Search Engines?
Would you like to increase the number of customers brought to you directly by the Search Engines?

Optimising your website for search engines, making it visible and easy to find,
making it what is called “Search Engine Friendly”, gets your web site higher listing in search results. Statistics say that a sale is often made on one of the very first web sites found in any search.

Online turnover increases on its own – up to 70%!

Put simply, our search engine optimisation techniques for osCommerce makes an online store noticeable to search engines. It simplifies navigation, and makes the whole process from finding a product in a search engine, to the last step of the checkout process easier for end users.

We improve product and category URLs, modify META tags (such as keyword and descriptions), change page titles, and perform other optimisation routines. We also send you our recommendations as to how to improve certain parts of your web site to achieve better positioning in search engine results and give a rich customer experience

And yes, it is true – once we apply our Search Engine Optimization service for osCommerce, your online sales will increase.

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